| FAQ FAQ Q1.Are you a manufacturer? Do you have a product exhibition hall? A: Yes, we are manufacturers, there are products exhibition hall, we are professional production line cutting modern crystal light, also can do non - standard lamps and lanterns customization project! Q2:What is the material of the product? A:We use the material is stainless steel + crystal, stainless steel with 1.2 foot thick and k9 crystal, light source using the 5730 chip, our light source is high color rendering index and high lumen, the color index reached is 85(The higher the color index reached, the more true the things you see) ,Lumen is 110M(The higher the lumen, the brighter the light will be),we have DONE,MEANWELL,EAGLCRISE driver,other drivers can be specified by the customer. Q3.What's your products quality? A:We use the high quality material and technology, including lampshade, crystal, metal and electroplating etc. 100% of the PRODUCTS will be tested and keep lighting to test its quality reliability, from raw material to half assembling until finishing products. Each product should pass all these QC procedures before shipping to customer. Q4. What is the crystal material? A:Domestic first class k9 crystal. Q5.how long is the product warranty? A:The warranty is 2 years. Q6.How about the LED chip doesn't work? A:EPISTAR LED CHIP is very stable,If one of lamp bead doesn't work not affect the other lamp bead work. Q7:How many days is the delivery date? A:The hot selling products are all in stock.The delivery date of other products is 15-20 days(according to the number of orders).The delivery date of the non - standard project is 25-30 days. |
